china-crossing Travel Limited (“we,” “our,” and “us”) owns and operates the website https://china-crossing.com/ and the following affiliated micro-sites: https://china-crossing.com/

We’re committed to maintaining your trust and confidence in how we use and protect your data both on our website and when you use our services. That’s why we’ve put together this privacy policy that outlines how we collect your information, what kinds of information we collect, and how we use that information.

At the bottom of this policy, we’ve also provided instructions on how you can access, amend, and delete the information we collect from you.

By using this website or communicating with us, you are agreeing to the terms of this policy.

If you have any questions or concerns about this policy, please don’t hesitate to contact us via [email protected]

How we collect your information and the kinds of information we collect

We provide a personalized service to all of our clients. To do this, we collect personal information from you both actively and passively.

We actively collect information in the following ways:

• Through our website inquiry form. This includes information such as your name, e-mail address, phone number, and other details about your travel requirements that you wish us to know.
• When you subscribe to receive newsletter updates from china-crossing or any of our affiliate brands. We collect your email address upon registration and you may also be asked to provide other, optional information that will help us to better serve you in the future.
• When you contact us via email, over the phone, face to face, via social media, and via travel agents who may contact us on your behalf. We will collect your personal information and details about your travel requirements. We will also ask you for optional information so we can better serve you.
• When you make a booking with china-crossing  we will require information, such as your passport details, that should only be sent via the secure link provided to you by our staff. Even if you are not booking flights with china-crossing, this information is still required under Chinese law and will be needed to book tickets and hotels.
• When you register for china-crossing events. We collect and store your information upon registration with a third-party website, and you may also be asked to provide other, optional information that will help us to better serve you in the future. You may be contacted by china-crossing  for marketing purposes.

Please note that if you provide information to us about any person other than yourself, it is your responsibility to ensure that they have permitted you to disclose their information to us and that they understand how their information will be used.

We may passively collect information from you in the following ways:

• By using Google Analytics, a third-party service that tracks user behavior patterns on our website. This service allows us to passively collect certain kinds of non-personally identifiable information. This might include the type of web browser you use, the date and time of your visit, the amount of time you spend on our website, and the specific pages you visit. We use this data to improve our website function and services.
• Our website may use cookies to collect information. Cookies are small pieces of data that are stored on your device. They help your browser to ‘remember’ your previous activity on our website and therefore make it more user-friendly.

What we do with your personal information

The personal information that we process may be used in the following ways:

• To respond to your request. It will be accessed by our staff, and carefully selected third-party partners fulfilling your travel requirements
• We will send you newsletters and offers via the email address you provide if you have opted in to receive them. You can unsubscribe at any time using the procedure outlined below in ‘subscribers to our newsletters and emails’.
• We may store your information after you have made an inquiry or have finished using our services so that we can better personalize your experience in the future.
• We may use your personal information and feedback to review and improve our products and services and for internal market research.
• We ensure that personal data is only accessible to authorized individuals at china-crossing. Depending on which personal data is used, groups with authorized persons are determined.

Information Security and ISO 27001 Compliance

ISO 27001 Compliance: We take the security of your information seriously and are committed to maintaining the highest standards of information security. china-crossing is certified to the ISO 27001 standard for information security management systems (ISMS). This internationally recognized standard sets out best practices for the management of information security risks.

Information Security Measures: china-crossing implements a range of technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include but are not limited to encryption, access controls, regular security assessments, and employee training. We reserve the right to share information about client demographics, website traffic, our products, and our services.

The sharing of information

We will never sell or trade information with other companies for marketing purposes. If you make an inquiry or a booking with china-crossing Travel Limited, some of your personal information may be required by our partners who are helping us to fulfill your travel requirements. We will try to ensure that your information is processed in accordance with relevant data protection requirements but third-party partners will be governed by their own privacy policies.

china-crossing Travel Limited reserves the right to disclose your personal information if we are required to do so by law or in response to a request from public authorities.

Subscribers to our newsletters and emails

Should you choose to subscribe to one of our china-crossing newsletters, either directly through the china-crossing website or by choosing to receive the newsletter in our customer service center, you will receive our newsletter and other information that we think you may find interesting using the email address which you have provided.

Should you wish to unsubscribe from marketing communications via email, you may opt-out by clicking on the clearly marked ‘unsubscribe’ button at the bottom of any china-crossing marketing email. You can also unsubscribe by emailing [email protected] and providing each email address you would like us to remove.

Payments

china-crossing does not store client credit card information. We use Stripe, a third-party payment processor, to securely handle your payment information. When you make a purchase on our website, your payment details are processed directly by Stripe, and we do not store or have access to your full payment information, such as credit card numbers. Stripe’s privacy policy and security measures can be found on their website.

Data retention

china-crossing Travel Limited will retain your data for as long as you use our services or as necessary to fulfill the purpose for which it was collected.

Accessing your data

We take reasonable steps to ensure that the personal information you send us is accurate. If you’d like us to correct or delete your personal information, please contact us via e-mail at  [email protected]

Please note that you may be asked to verify your identity before your request is approved.

Links to other websites

Our service may contain links to other websites and third party services. We have no control over and assume no responsibility for the privacy policies of third party sites. We recommend reading the privacy policies of all third party companies before providing personal information.

Children’s privacy

The collection of personal information from children under the age of 13 years old is done only with parental consent and will only be used to fulfil travel requirements. We do not specifically market to children under the age of 13 years old.

Changes to this policy

We reserve the right to change this policy at any time. If we do change the policy, it will be posted here, along with its revision date. We encourage you to review this policy periodically for any changes.

Contact information

china-crossing Travel Limited is located at Room 803, Oriental Plaza, East Dongfang Road, Beijing. Please contact us via email at [email protected] or by telephone on +86 . If you are based in the US, you can contact us toll-free on 

This policy was last revised on October 9th, 2023.